Shipping, Returns & Store Policy
Each piece is produced in limited quantities and shipped directly from Thailand. Please review the policy below carefully before placing an order.
Shipping
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Estimated Delivery Times
- Thailand: 2–5 business days
- International: 7–14 business days
Delivery times may vary depending on destination, customs processing, and carrier conditions.
Shipping Costs
Shipping fees are calculated at checkout based on destination and order weight.
Order Tracking
Once your order ships, tracking details will be sent to your email.
Customs & Import Fees
International orders may be subject to customs duties or import taxes determined by your country.
These fees are the responsibility of the customer.
Shipping Delays
We are not responsible for delays caused by carriers, customs, weather, or events outside our control.
Returns & Exchanges
Due to the limited nature of our releases, all sales are final.
We do not accept returns or exchanges for:
- Change of mind
- Incorrect size selection
- Fit or style preference
Please review sizing information, product descriptions, and imagery carefully before purchasing.
Size, Fit & Product Details
Size & Fit
Measurements are provided as a guide. Minor variations (1–3 cm) may occur due to manufacturing
and washing processes. Fit preference is subjective and not considered a defect.
Product Appearance
Colors may vary slightly due to lighting, photography, and screen settings.
These variations are normal and not considered defects.
Care & Wear
Please follow care instructions provided. Natural wear, fading, or minor shrinkage over time
is part of the garment’s character and not considered a defect.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at: vidinineform.care@gmail.com
Include:
- Order number
- Clear photos of the issue
- A brief description
If approved, we may offer a replacement, store credit, or partial refund at our discretion. Damage caused by wear, washing, or misuse is not considered a defect.
Lost or Stolen Packages
Once an order is marked as delivered, we are not responsible for lost or stolen packages. Please ensure your shipping address is accurate and secure.
Order Changes & Cancellations
Orders are processed quickly. Once placed, changes or cancellations cannot be guaranteed. Please double-check all order details before checkout.
Pricing
All prices are listed in [currency] and may change without notice. We reserve the right to correct pricing errors or cancel orders when necessary.
Chargebacks & Payment Disputes
By completing a purchase, you agree to contact us first to resolve any issues before initiating a chargeback. Unauthorized chargebacks may result in order refusal or account restriction.
Intellectual Property
All designs, graphics, text, and content are the property of the brand and may not be copied, reproduced, or used without permission.
Right to Refuse Service
We reserve the right to refuse or cancel orders at our discretion, including cases of suspected fraud, abuse, or policy violations.
Privacy
Information We Collect
- Name, email, shipping address, and payment details (for order fulfillment)
- Basic website data to improve performance and experience
How It’s Used
- To process orders and provide customer support
- To improve our services and website
- To send updates or releases (you may unsubscribe at any time)
We do not sell or trade personal data. Information is shared only with trusted partners necessary to operate the store.
Force Majeure
We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, pandemics, or carrier disruptions.
Policy Updates
We reserve the right to update or modify these policies at any time. Changes take effect immediately upon posting.
Contact
For any questions, please contact:
vidinineform.care@gmail.com
Agreement
By placing an order, you confirm that you have read, understood, and agreed to this policy.